Many customers have been complaining about Microsoft’s Surface Pro 2 as the battery seems to be constantly exhausted and the device switches in and out of sleep mode.
After a month of complaining, Microsoft customers have finally received a firmware update to help fix a problem that was causing their tablets to switch into sleep mode however, customers are still not happy.
Microsoft released the new update stating, “This weekend we released an update that addresses the unexpected wake and battery drain behavior experienced by a small number of Surface Pro 2 customers who installed the December Windows Update,” a spokeswoman said in an email Sunday. “This should have no impact on customers who had not received the December update.”
When Microsoft released the update in December, Surface owners immediately began complaining which caused Microsoft to pull the update from circulation.
Initially, Microsoft was supposed to release an update that would fix the issue on January 14 however, this deadline was not met. While the update was released this weekend, many customers are yet to receive access to it, causing an outrage across message boards online.
One angry customer stated, “Microsoft has shown an insulting lack of concern for Surface purchasers.” Another said, “why do we have to guess what Microsoft is doing with this firmware fix? Doesn’t being a paying customer entitle you to company answering questions honestly? Or at all?”
Microsoft insists that it is working hard to solve the issue. “We are working hard to deliver the rest of the December update to those customers who had not received it prior to it being removed from distribution,” said a spokesperson from Microsoft.
The firmware incident has been an embarrassment for Microsoft who is already struggling to keep afloat with all the competition from Apple and Samsung.